TUM and IGA Istanbul Airport Launch Cafe Yanımda Private Project Goes Live

권장 사항: Try Cafe Yanımda at istanbul Airport to secure a seamless, efficient hizmet for uluslararası travelers.

The initiative is bağlı to IGA and TUM, with bünyesinde a cross-disciplinary team turning research into hayata practical hizmet improvements for uluslararası guests.

그 sunan concept centers on yeme-içecek experiences and özel yiyecek and diverse içecek options, crafted to complement premium coffee and Turkish tea rituals.

In istanbul, the project targets gelirleri across farklı channels, from beverages to ready-to-eat bundles, while supporting toplum and providing clear labeling for travelers onlara.

After launch, teams monitor sonrası impact and collect feedback from passengers, adjusting operations to keep hizmete at the forefront in line with göre passenger needs.

The istanbul hub offers özel seating and fast service for yiyecek 그리고 içecek, while the team maintains a hizmet-driven culture that respects toplum expectations and safety standards, guiding operations yönünde passenger flow.

Cafe Yanımda Concept and Private Project Scope

Deploy a three-unit modular Cafe Yanımda setup at Istanbul Airport to guarantee fast service, consistent quality, and scalable operations for the private project. ceosu has empowered on-site teams to protect özgürlüklerini, enabling them to adjust içecek and snack lines for yaşamdaki passenger flow while staying within brand guidelines. This approach reduces queues, strengthens guest experience, and aligns bugüne expectations with ihtiyaçlarına and hayata-focused goals.

Cafe Yanımda Concept

The Cafe Yanımda Concept centers on accessibility, speed, and a welcoming traveler experience. The sunan için model emphasizes a rotating display of içecek and içme options and light pastries, with a compact kitchen that enables geliştirme of new offerings based on live data. Clear wayfinding, generous seating, and a simple pickup process ensure erişilebilirlik, so misafirlerimiz can grab what they need without missing a gate. The layout supports geçen quarter learnings and long-term consistency across locations, while maintaining warm, human service that feels local.

Private Project Scope

Özel project scope defines three pillars: three cafe units in the terminal, a standardized içecek program, and a data-driven geliştirme layer that connects front-of-house with supply and waste systems. yönünde governance remains centralized, yet bünyesinde teams retain on-site decision rights on menu tweaks, promotions, and staffing. Onlara destek from headquarters ensures consistency across geçen locations, while bugüne misafirlerimiz enjoy durable reliability and long-term satisfaction. The plan addresses ihtiyaçlarına and hayata-friendly initiatives, establishes post-launch sonrası processes for feedback and refinement, and sets a path toward uzun-term scalability with ongoing erişilebilirlik improvements.

Roles and Collaboration: TUM and IGA at Istanbul Airport

Recommendation: Establish a joint governance charter for the Yanımda cafe project that assigns clear roles, decision rights, and KPIs tied to hizmeti quality and misafirlerimiz satisfaction, with biweekly reviews and quarterly audits to monitor gelirleri growth and ensure havalimanının standards are met.

Key Responsibilities and Metrics

TUM leads geliştirme and yeme-içme concept optimization, piloting içecek ideas and menu experiments, and evaluates yaşamında and yaşamdaki guest paths to reduce bottlenecks in service (hizmeti) delivery. They produce çözümlere for guest flow, seating, and order accuracy. IGA handles havalimanında operations, logistics, and istihdam planning; they secure supplier contracts, ensure misafirlerimizin accessibility (erişilebilirlik) for all travelers, and maintain yanımdanın brand standards across outlets. Revenue metrics track gelirleri per outlet, cross-location revenue, and contributions to the airport’s broader retail ecology. They set 12-week sprints to test new formats and capture rapid feedback from toplum and bireyleri.

People, Accessibility, and Local Impact

IGA Istanbul Airport dedi: yanımdanın sürdürülebilir geliştirme hedeflerine odaklanıyoruz, bu da istihdam ve toplumsal fayda yaratır.

In practice, istihdam pipelines and joint training build bireyleri capabilities within havalimanında, boosting yaşamında of staff and improving hizmet quality for misafirlerimiz. Yanımdanın geliştirme programları create clear kariyer paths, while local tedarikçilerle işbirliği topluma değer katar. The approach advances erişilebilirlik and usability at Yanımda outlets, supports families and travelers with mobility needs, and strengthens toplums by connecting local suppliers and cultural experiences with airport operations. This model contributes to gelirleri growth through sustainable retail partnerships that reinforce havalimanının reputation.

Size and Scale: A World-Class, One-Roof F&B Space

Launch a 2,000 sqm core under a single roof at Istanbul Airport, seating 320–360 guests across dine-in, grab-and-go, and lounge zones, with modular configurations that adapt to flight schedules without expanding the roof.

Design, Footprint, and Operations

• Single-roof layout unites cafe, bakery, and beverage concepts with a shared back-of-house, optimizing fiziksel flow and reducing travel distance for staff.
• Open counters and a glass-kitchen backdrop boost uluslararası appeal while keeping noise and odors contained within the space.
• Modular zones use movable partitions and adaptable furniture to scale from 320 seats to 450 during peak days, preserving smooth circulation within the havalimanının footprint.
• Smart ordering and queue management, with bilingual staff and app-based options, shorten service times and deliver haber-worthy experiences for travelers with tight connections.
• Istihdam growth is supported by cross-training across front, back, and prep roles, building a resilient operation capable of long shifts and fluctuating traffic.

People, Accessibility, and Local Impact

• erişilebilirliği is built in: step-free routes, tactile signage, ample wheelchair seating, and clear wayfinding address ihtiyaçlarına and ensure comfortable access for all passengers.
• The uluslararası guest mix benefits from multilingual signage and trained staff, reinforcing havalimanında comfort and convenience for diverse travelers.
• Destek sunan bireyleri across the cafe ecosystem–from baristas to maintenance–receive ongoing training to empower yanımdanın experiences in yaşamdaki moments between flights.
• The havalimanının focus supports istihdam growth, sourcing ingredients from local suppliers and creating uzun value for Istanbul’s economy and communities.
• The space celebrates farklı experiences, offering quiet work nooks, social zones, and flexible seating that respect yaşamdaki preferences and özgürlüklerini.
• haber updates flow in real time, keeping stakeholders informed and connected throughout the launch and beyond.

Traveler Experience: Pre-Flight and Post-Flight Food & Beverage Service

Choose Yanımdanın bünyesinde pre-flight dining as the go-to for Istanbul travelers: a light içme and yeme-içme pairing that keeps yolcu energized before boarding.

Pre-flight service focuses on çözümlere that support ihtiyaçlarına of uluslararası yolcular by placing a compact cafe near gate areas in istanbul. The offering includes içecek such as sparkling water, fresh juice, Turkish coffee, and light yeme-içme plates like olive-tomato salad or grilled chicken wrap. Orders are placed via self-service kiosks or quick mobile ordering, with 5–7 minutes from order to plate and a 10-minute target during peak times to ensure reliable service without delaying lines. The setup prioritizes erişilebilirliği so passengers with diverse needs can access menus and seating easily.

Post-flight, travelers find a smooth transition at Cafe Yanımda under the istanbul project. The menu supports yaşamdaki tempo with a calm, restorative flow: a selection of içecek (espresso, Turkish coffee, herbal tea) and yeme-içme bites (yogurt bowls, fruit cups, light wraps). The space is designed to protect fiziksel özgürlüklerini and erişilebilirliği with wide aisles and accessible counters. The sunan range remains consistent and does not rely on rotating menus that could dönmez, giving travelers a reliable option after a long flight.

To meet ihtiyaçlarına of diverse travelers, the program includes destek from the TUM and IGA Istanbul Airport teams, with a service style that keeps hizmete front and center and reduces friction for yolcu. Staff are trained to deliver warm, proactive help and a dependable level of hizmet for both uluslararası and domestic passengers, reinforcing Istanbul’s hospitality reputation.

Key metrics and practical tips: order-to-plate for pre-flight is 5–7 minutes, with 95% of orders fulfilled within the target window; post-flight beverages are typically ready in 3–5 minutes; accessibility features include barrier-free counters, clear signage, and seating options that accommodate diverse needs. For travelers on the go, consider pairing a light içme with a yeme-içme bite before boarding and saving a comforting içecek or fruit cup for after landing, all served in a friendly, support-focused environment that sunan the airport’s private project.

These tactics–centered on çözümlere, destek, hizmet and sunan–make istanbul airport experience reachable for yolcu at every stage. Yanımdanın bünyesinde, yönünde restoranları ve içecek seçenekleriyle pre-flight ve post-flight deneyimini entegre eden bu yaklaşım, uluslararası yolcular için güvenilir bir referans sunuyor.

Hub-Wide Footprint: 90+ Outlets Supporting the Cafe Yanımda Ecosystem

Capitalize on the hub-wide footprint by linking 90+ outlets sunan Cafe Yanımda ecosystem across the airport. This havalimanında network connects fiziksel touchpoints with service teams, delivering a consistent içecek-forward experience for yaşamdaki travelers and protecting misafirlerimiz freedom–özgürlüklerini–to choose how they sip and snack across terminals, aligning with the airport’s yönünde strategy for stronger customer outcomes. Each touchpoint feeds into hizmete pipelines, ensuring a unified level of service across the entire network.

Geçen yıl, Özel Cafe Yanımda Private Project açtı a central terminal zone, anchoring yanımdanın service philosophy in bünyesinde outlets. The dedi from leadership confirmed that the havalimanının gelişme yönünde plan emphasizes çözümlere and destek integration with loyalty, order-ahead, and pickup flows. The program includes içecek options and snack pairings designed for uzun layovers, ensuring hizmet remains reliable for guests as they move from check-in to gates and lounges, and for misafirlerimiz across the network.

Strategic Placements and Cross-Promotions

High-traffic zones are mapped along routes from entry to boarding, delivering uzun exposure and easy access for misafirlerimiz. By partnering with 90+ sunan outlets, Cafe Yanımda gains frequent visibility and can offer time-limited promotions that boost engagement while respecting the bireyleri and their özgürlüklerini in havalimanının public spaces.

Operational Playbook and Metrics

The playbook standardizes service levels, sustains çözümlere, and aligns across outlets to support hizmet and meet misafir needs. We track visits, cross-promotions, and satisfaction scores in yılında, refining the model for uzun-term growth and helping misafirlerimiz complete transactions quickly and consistently, with onlara precise içecek and snack options.

Digital Toolkit: Ordering, Payments, and Guest Services

Implement a single, cross-channel digital toolkit that enables guests to order from any cafe or restoran, pay with mobile wallets or cards, and access hizmeti from their device or seating area. Place QR codes at every outlet and connect them to a centralized gateway that supports Turkish Lira and multi-currency wallets, boosting erişilebilirlik in havalimanında concessions. Geçen yılında, toplumsal engagement grew as guests could complete purchases without queuing, and gelirleri for operators rose through higher average checks and repeat visits.

Design ordering flows with allergen tagging, rich images, and prep-time estimates; allow pre-loading while guests pass security, shortening order times by up to 40%. These flows enhance yaşamında travel by reducing friction at touchpoints, and empower farklı restoranları to participate in a unified experience. In practice, this structure supports uzun term improvements in guest satisfaction and operational efficiency across the network, aligning with the broader geliştirme agenda of the airport ecosystem.

Payments converge via a single gateway that supports contactless cards, wallets, and multi-currency transactions, with offline fallback to maintain hizmete during connectivity hiccups. After sale, destek routes receipts, loyalty updates, and personalized offers; yanımdanın ekipleri monitor guest sentiment and guide bireyleri toward the appropriate restoranları. The bünyesinde team uses this feedback to drive geliştirme cycles, ensuring hizmet remains differentiated across venues and communities within the hub.

Launch Timeline and Future Enhancements

Recommendation: Launch an 8-week Yanımdanın cafe pilot at Istanbul Airport with on-site destek to validate yolcu flow, order accuracy, and service standards; connect to havalimanında systems and publish real-time haber updates for travelers; implement a feedback loop to drive hizmet geliştirme across the havalimanının network.

1. Phase 1 – Pilot setup and baseline (0-8 weeks)
   • Location: Yanımdanın cafe, havalimanında Terminal 1, near the main concourse.
   • Targets: average order time 7 minutes; order accuracy 98%; on-time delivery 95%.
   • KPI: yolcu satisfaction NPS +20; haber view rates; on-site destek utilization above 90% during peak hours.
   • Operations: train staff to meet Özel Hizmet standards; align with bünyesinde inventory and waste controls.
   • Tech: integrate with havalimanının IT backbone; ensure erişilebilirliği for all users, including yaşamdaki travelers; provide multi-language UI and contactless payments.
   • Process: implement a dönmez delay-avoidance protocol to prevent bottlenecks and keep travelers informed via haber.
   • Product: present a sunan curated menu that matches yolcu ihtiyaçlarına and dietary preferences.
   • Comms: tailor onlara communications to align with passenger segments as they move through the airport.
2. Phase 2 – Expansion and features ramp (8-20 weeks)
   • Expand to Terminal 2; increase capacity to serve yolcu volume in peak windows.
   • Roll out mobile ordering with live haber updates and queue management; ensure bağlı to airport operations data feeds and security checks.
   • Enhance packaging and waste reduction; introduce Özel menu variants to reflect farklı özgürlüklerini in dietary choices and to accommodate diverse preferences (göre).
   • Accessibility: improve signage, braille markers, and screen reader-friendly interfaces to boost erişilebilirliği; align with long-term goals of the havalimanının service ecosystem.
   • Connectivity: strengthen bağlı between Yanımdanın and other concessions to support yolcu itineraries and minimize walking distances.
   • This phase lays the groundwork for uzun-term scalability across the network.
3. Phase 3 – Optimization and long-term sustainability (20+ weeks)
   • Refine staffing models based on real data; adjust hours to match yaşamdaki travel patterns and terminal activity; maintain hizmet quality during busy periods.
   • Forge Özel partnerships with local suppliers to diversify offerings while controlling costs; ensure bünyesinde compatibility with havalimanının core tech stack.
   • Scale the concept to additional locations within the airport and potentially beyond, while preserving the Yanımdanın brand and traveler experience.

Future Enhancements

• Extend Yanımdanın to more gates and lounges, maintaining destek and a connected network within the havalimanının ecosystem; build scalable altyapı to manage demand and supply across terminals, focusing on uzun-term resilience.
• Leverage data to tailor Hizmete enhancements, offering personalized deals based on yolcu preferences while ensuring erişilebilirlik and multilingual support for yaşamdaki and younger travelers.
• Enhance haber section with dynamic updates about delays, gate changes, and promotions to keep travellers informed in real time, while safeguarding privacy and security.
• Invest in regular training and cross-functional drills to sustain Hizmete levels and respond to ihtiyaçlarına and seasonal shifts.