About Us | Our Story, Mission, and Values

Start with clarity: publish a transparent revenue snapshot and provide an opening to our story so every reader understands our purpose. This page about our work presents concrete results, the services we offer, and the values that guide every decision.

Our Story: Founded in 2010 by a small construction team, we began with a single office and a hands-on approach. That opening showed value fast, and we expanded into full-service operations with regional teams, on-site visits, and a broader range of services, often requiring flight to reach remote sites.

Mission: We aim to deliver reliable outcomes for every client, focusing on practical results and transparent communication. Our goal is to turn client needs into measurable improvements, from planning to delivery, with clear milestones and regular updates. This approach keeps projects worth the investment and helps stakeholders act with confidence.

Values: We build on integrity, accountability, and collaboration. We maintain tables of metrics that show progress on each project; these dashboards are available to clients to keep them informed and engaged. Our team delivers special and extra value, ensuring a nice experience and a fast response to changing requirements. Access to data is allowed for client review, creating trust.

Concrete data and recommendations: In the latest year, revenue rose 22% year over year, and we completed more than 120 projects across construction and services. We were awarded 5 industry recognitions for safety, quality, and client service. We expanded our offering with maintenance packages, adding an extra layer of value. Opening new regional offices significantly improved response times and local expertise.

About Us – Our Story, Mission, and Values; The First Commercial Aircraft in Istanbul Airport Has Caused Excitement

Adopt a mobile-centric experience that guides the traveler with real-time updates, clear entranceexit directions from the main gate, and reactive services that adapt to changing conditions. This approach elevates traveler experiences, helps families and travelers move smoothly under one roof, and makes small moments feel effortless for every person.

Our story defines a strategy built for the largest, esteemed group of airports, supporting a family of regional hubs. Within management, we blend technology with practical guidance to anticipate needs and deliver consistent, passenger-focused services–from check-in to boarding pass to arrivals. The path we choose centers on understanding traveler journeys and empowering teams with data, training, and a clear road map which aligns with our core values.

The milestone of the first commercial aircraft in Istanbul Airport has caused excitement across the traveler community, signaling victory for our team and a shower of opportunities for guests and staff alike. This moment validates our main mission: to support experiences that feel seamless, secure, and welcoming for families, individuals, and small groups. Technology and guidance stay at the core, enabling a mobile-centric flow that supports pass management, smooth entranceexit, and continuous improvement within the network of airports they rely on.

Origins and Founding: The Story Behind Our Brand

Open this page to understand where we found our direction and why this mobile-centric shop exists for travelers.

In the year 2011, leed found a small team in istanbul who believed travel should be simple, fast, and respectful of everyone’s time. The core idea, voiced by their colleagues, was to combine clean information with a friction-free checkout so a traveler could pass through a busy airport and still feel in control.

We opened our first shop near the harbor, where an airplane would land often during peak season. The opening day drew locals and travelers alike, and their feedback confirmed that most people want a straightforward experience with no fluff. We kept the design lean, the voice friendly, and the options clearly labeled so every user can find what they need quickly.

• Founding focus: a brand built to serve a mobile-centric experience for the modern traveler.
• Opening milestone: the first shop opened in istanbul in the year 2011, setting a local tone with global appeal.
• Programs: we launched a pass system that earns points and makes shop visits faster.
• Access to information: clear, concise details are available at every touchpoint, so customers are able to shop with confidence.
• People and influence: their feedback, including input from delen, shaped our roadmap and priorities.

We have learned to listen and adapt with every update, and this has become a core part of how we operate.

We ensure that only allowed features reach your device, keeping the experience clean and trustworthy.

Today we maintain a friendly, practical voice that helps every traveler feel welcome. We would not be here without the support of our community, and we’re grateful for the pretty, nice notes and the thanks we receive from customers who have discovered how simple a well‑designed shop can be.

Mission in Action: What We Deliver to Travelers Daily

Choose our Daily Travel Briefing for timely, actionable updates each morning. Once you subscribe, you receive alerts about where to find free showers, main amenities, and the latest opening times for partner spots along your route, helping you plan without guesswork.

Data from dhmi and sister teams leed power our checks, time-stamped and signed for accountability. We track needs and which services are awarded for reliability, so you know what to expect.

We focus on real-world travel needs, including accessible options for small groups, families, or solo travelers. Our condé‑styled curation keeps safety and comfort in mind, while special notes flag time slots and construction zones. The travel minister reviews updates to ensure accuracy, and the initial data feed stays current. We highly value traveler feedback to keep the flow practical and precise.

Daily delivery map

Use the table below for a quick snapshot before you move. It highlights where opening windows exist, what amenities are available, and when data is refreshed.

How to use this daily briefing

Set your preferred area and alert level, then check the time data before each leg of travel. If you need a last‑minute adjustment, the data shows which options are still open and which require a quick turn. We designed the flow to leed travelers toward confident, well‑informed choices, with data you can trust.

Core Values in Practice: Integrity, Service, and Collaboration

Begin with a couple of concrete actions: set an ethics charter, launch a 24-hour service SLA, and form cross-functional collaboration pods that operate under a shared dashboard.

Integrity in practice means transparency in all decisions. We publish a certificate of compliance for partners and a clear agreement detailing responsibilities and consequences. An anonymous reporting channel captures concerns about misconduct, and quarterly audits verify data handling, security, and privacy across our services.

Service excellence centers on a mobile-centric approach that connects front-line teams with customers. We map needs at each touchpoint and allocate seating in the terminal lounges to reduce wait times. Our team trains to resolve issues quickly, with response targets defined for incident types and a feedback loop that closes the gap between marketing promises and actual service.

Collaboration drives outcomes via cross-functional pods sharing a single dashboard. We rotate responsibilities to prevent silos, run weekly huddles, and mirror on shared metrics across security, marketing, and guest services. This structure helps a couple of departments align on priorities, risk, and resource allocation. These pods were designed to produce well-coordinated outputs.

We pursue leed certification for our facilities and embed security training into each shift. The result is a luxury, guest-centered experience that remains accessible and ethical across channels, including the terminal and our mobile apps. your guests notice the care in seating, wayfinding, and service touches, and that boosts loyalty.

To gauge progress, we track customer satisfaction, incident resolution times, and supplier performance with a quarterly scorecard. We compare against competition benchmarks, publish the results to your teams, and refine actions in a rapid cycle. All data remains protected by strict security protocols and a formal certificate trail that stakeholders can audit on demand.

Istanbul Airport Milestone: Implications of the First Commercial Flight

Adopt a customer-centric operating model now by mapping the post-flight experience across all touchpoints, from check-in to boarding, and align it with the milestone achieved by the first commercial flight. Use this to set tangible goals for the next 12 months: reduce wait times, improve seating comfort, and raise dining quality in the most visited areas.

DHMI signed a memorandum with the minister, and Ahmet said the milestone signals a shift toward better customer experiences. Build a table of KPIs covering hours, security queues, gate transitions, seating utilization, and dining satisfaction. Create four channels–on-site agents, chat, phone, and mobile apps–to capture real-time feedback and accelerate resolution.

Prioritize areas with the highest passenger density, such as the main concourses and dining zones, and align staffing with peak hours to keep flows smooth. Invest in roof-level wayfinding and shading to reduce confusion during rushes, and deploy reactive staffing as a fallback while a proactive plan scales, where passengers converge.

Technology plays a key role: mobile boarding passes, self-service seating reservations, and voice-assisted guidance across loudspeakers and digital kiosks. This enables the team to respond timely to issues and keeps the customer experiences consistent, with passengers able to pick seating and dining options that suit their plans. These improvements feed into awards programs, where teams compete for recognition as a winner based on measurable improvements in customer satisfaction.

To sustain momentum, the management, with dhmi, signs quarterly reviews, and the delen framework guides task allocation across areas such as seating, dining, and channels. Keep the table updated and share progress with the minister and Ahmet, so stakeholders stay aligned and decisions stay timely and transparent, and passengers are able to plan their movements with confidence.

Engage with Us: Contact, Careers, and Partnerships

Contact us today via our online form to start a conversation about opportunities, careers, or partnerships. We operate across airports, including istanbuls, and apply intelligence and information to tailor proposals for each partner. From the floor of the terminal to in-airport management, we deliver luxury amenities and a focus on customer satisfaction. The couple of options provided are granted flexibility, and we are sure you will find a good fit. Once you reach out, we respond quickly. Then we align next steps with your goals, mapping the collaboration into a concrete plan. Anyone can engage–from startups to a minister–creating value for airport teams and suppliers alike, and we celebrate the millionth milestone of satisfaction.

Contact channels

Use the online form, email, phone, or scheduled meetings at our regional offices to connect with us. We reply within 24 hours and share clear information about timelines, milestones, and next steps. A dedicated management partner can guide complex opportunities, ensuring alignment across operations, product, and commercial teams. They will keep you informed at every stage so you stay sure of momentum and outcomes.

Careers and Partnerships

We publish opportunities for roles across airports and related services, inviting anyone with a passion for service excellence to apply. Our onboarding process is structured, with mentorship and hands-on training to accelerate impact on amenities and customer satisfaction. If you bring a strong idea or an existing partner network, we can discuss terms and set milestones with the ministerial or regulatory teams where applicable. Join a bold team that values collaboration, clear goals, and real-world results–then contribute to experiences that elevate luxury and efficiency in in-airport operations.