Práva cestujících ve veřejné dopravě s omezenou pohyblivostí (PRM)

Význam PRM

Náš svět je otevřené všem, bez ohledu na to, jaké zvláštnosti mají vaše fyzické nebo duševní stavy. Víte, že jste zařazeni do kategorií snížené mobility lidé neomezuje vás na vaší cestě letadlem? Dnes se většina leteckých společností a letišť snaží vyjít vstříc speciálním potřebám cestujících se sníženou pohyblivostí. Kdo do této kategorie patří a jaké možnosti jsou pro cestující v letecké dopravě k dispozici? Pojďme se dozvědět více o asistenčních službách a speciálních příležitostech pro PRM na příkladu istanbulských letišť a služeb, které poskytuje IGA, a každá letecká společnost na něm sídlící. Předně, kdo jsou osoby se sníženou pohyblivostí podle pravidel letecké dopravy? Hlavní specifické rysy osob se zdravotním postižením a jejich běžné zkratky jsme shrnuli do přehledné tabulky.

Typ cestujícího	Popis
MEDA	Běžný termín pro cestujícího, který vyžaduje více než jen asistenci, ale potřebuje lékařskou podporu během letu a speciální nouzové vybavení k udržení dobrého zdraví a zamezení zdravotních rizik (tj. osoby potřebující kyslík, zranění cestující, pacienti letící po operaci pod lékařským dohledem atd.).
STCR	Osoba, která je transportována na nosítkách.
WCHR	Termín používaný pro cestujícího, který potřebuje invalidní vozík a může být na něj přepraven při nastupování z rampy nebo nemůže chodit na dlouhé vzdálenosti.
WCHS	Je to podobné jako předchozí a označuje osobu, která pro pohyb po schodech nahoru a dolů potřebuje invalidní vozík.
WCHC	Rozdíl je v tom, že osoba potřebuje invalidní vozík nejen při nastupování nebo vystupování z letadla, ale také během letu, aby v něm seděla v kabině letadla.
WCBD/WCBW	Toto jsou zkratky, které informují letovou posádku a pomocný personál o invalidních vozících se suchou nebo mokrou baterií.
MAAS	Tito cestující nemusí mít obvykle postižení, ale potřebují zvláštní asistenci při nastupování do letadla, vystupování z něj a během letu. Tento typ cestujících zahrnuje těhotné a kojící osoby, seniory, rekonvalescenty atd.
BLND	Signály osoby s postižením z důvodu zrakového postižení.
NESLYŠÍCÍ	Cestující se sluchovým postižením.
INF	Týká se kojenců.
OXYG	Je to termín označující informaci, kterou cestující potřebuje kyslík během svých letů.

Práva cestujících se sníženou pohyblivostí

I přes potíže, kterým může cestující s postižením čelit během letecké dopravy, dnes letiště a letecké společnosti poskytují jedinečná práva lidem, kteří potřebují asistenci. Rozsah těchto práv je vymezen v nařízení Evropské unie (ES) č. 1107/2006. Tato nařízení zaručují lidem s postižením asistenci při nastupování do letadla, z něj vystupování a také během jejich cesty. Obecná pravidla pro ochranu práv cestujících s postižením jsou následující:

• Provozovatelé leteckých společností by měli poskytovat veškerým cestujícím s omezenou pohyblivostí pomoc a garantovat jim přístupné zařízení na letišti i v letadle.
• Letiště i letecké společnosti vyvíjejí politiku, která zajišťuje pomoc cestujícím s omezenou pohyblivostí. Tato politika může zahrnovat zapojení specializovaného a proškoleného personálu, který poskytuje nezbytnou pomoc a řízení postiženým osobám na palubě a po celém letišti, aby jim pomohl snadno cestovat.

Nezbytnou pomoc lze poskytnout, pokud si ji u své letecké společnosti zvolíte 48 hodiny před vaším plánovaným letem. To lze provést osobně v kanceláři letecké společnosti, nebo podobné služby jsou obvykle k dispozici na webových stránkách společnosti.

Istanbulské mezinárodní letiště vybavení pro cestující se zdravotním postižením

Istanbul Airport také poskytuje speciální pomoc a služby pro cestující se sníženou pohyblivostí. Balíček služeb pro návštěvníky se sníženou pohyblivostí zahrnuje následující možnosti:

• Služby přivítání a doprovodu pro hendikepované hosty a cestující se sníženou pohyblivostí. Zahrnují přivítání před odletovou bránou, zajištění invalidního vozíku s doprovodem pro asistenci, pomoc při odbavení a soukromý transfer z letiště a na letiště. Službu lze rezervovat online e-mailem.
• Zákaznické služby leteckých společností dostupné na HAVAIST.
• Asistenční terminál letiště, který najdete v odletovém patře u vstupních/výstupních bran terminálu.
• Bezbariérové toalety a přebalovací místnosti pro dospělé se zvýšenou bezpečností.
• Speciální videohovorové centrum, které poskytuje znakovou řeč cestujícím, aby jim umožnilo cestovat bezpečně a snadno.
• Slunečnicová šňůrka body, points that offer information and help to people with invisible/intellectual disabilities. body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, points that offer information and help to people with invisible/intellectual disabilities. body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, 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body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body. points that offer information and help to people with invisible/intellectual disabilities. body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, points that offer information and help to people with invisible/intellectual disabilities. body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, body, 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